How to resolve error "The request was aborted: Could not create SSL/TLS secure channel" on Director?

How to resolve error "The request was aborted: Could not create SSL/TLS secure channel" on Director?

This article outlines the steps to resolve the "The request was aborted: Could not create SSL/TLS secure channel" error that may appear in your browser when loading eMAM Director. See the image for reference.



To fix this, we need to ensure that stronger encryption protocols like TLS 1.2 are enabled at the .NET Framework level in addition to the system level. This can be done by modifying the Windows registry. Follow these steps:

1. Open the registry and navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319
2. Take a backup of the folder by right-clicking it and selecting Export.
3. Create the following keys if they are not present, and set their values to 1:
        SchUseStrongCrypto
       SystemDefaultTlsVersions






4. Similarly, navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319
5. Again, take a backup by right-clicking the folder and selecting Export.
6. Create the same keys here if they are not present, and set their values to 1:
        SchUseStrongCrypto
       SystemDefaultTlsVersions






7. Reload eMAM Director and verify that the issue is resolved.

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