PDF preview is not available in eMAM Director

PDF preview is not available in eMAM Director

This usually happens when eMAM doesn’t have access to the PDF proxy. Please check the below steps to troubleshoot this.
 
1) Open IIS of eMAM Web server. (Where we have the virtual directory for eMAM Director)
 
2) Check whether the eMAM Director Application have necessary permission. To check this, click on the eMAM Director Application and from the right panel of IIS click on the basic settings.
 
3) Now click on connect as, and there select the specific user option and give the credentials of an Admin user.
 
 
4) Still, if the issue persist, go to Application pool and find out the application pool for eMAM Director.
 
5) Click on the pool and click on the advanced settings from the right panel side.
 
 
6) Now, click on identity and set a custom account.
 
 
Please try to take the PDF preview now.

    • Related Articles

    • eMAM Director Interface User Guide - 5.1

      Please find the attachment.

    • Bug Fixes eMAM 5.4

      Bug Fixes in eMAM 5.4 BUG ID DESCRIPTION 5.3.1_18NOV2021 11889 Storage DNA API change to handle "404 not found" in the response. 11899 Schedule metadata is not getting updated for PATCH api/v1/assets/{AssetId}/AssetMetadata 11708 PFR is not working ...

    • eMAM 5.4 Release Notes, April 2023

      EMAM, Inc. is excited to announce the release of eMAM version 5.4! This new release includes several key features and enhancements to help you manage your media assets more efficiently than ever before. In addition to the key features, eMAM version ...

    • What is a "Preview" widget?

      The Preview widget displays preview of all the video, audio, images and other document files in the eMAM system. Clicking on an asset in the Browse widget will select that asset and the selected asset's preview will automatically appear in the ...

    • What are the various components in the eMAM Preview player?

      Below is an overview of an eMAM player and its components: Subclips : In the preview player (for video assets only), there are subclip mark set-in (left curly brace ‘{‘) and mark set-out (right curly brace ‘}’) buttons to subclip a video asset – note ...