What does - Error code 10002- Conversion to PDF Failed indicate in Feeder?
What does "Error code 10002- Conversion to PDF Failed" indicate in Feeder?
Error occurs while trying to make a
PDF preview document from word, excel or power point documents. This
issue mainly occurs in excel to pdf conversion, when excel file contains
complex macros.
If transcoding engine fails to recognize the file format of assets (video, audio or images), or the codec, this error message is displayed.Solution: Resubmit or delete the file and re upload it after checking for any abnormalities such as bit rate, ...
In order to convert document files to PDF, eMAM App (where eMAM Transcode/Ingest Manager runs) server should be installed with Microsoft office. After the MS office installation, we have to give proper credentials for DCOM config for MS Excel, Word, ...
Different libraries are used to extract embedded metadata from files. Sometimes, this extraction fails and error is generated during file uploadSolution: Resubmit the file for ingest and if issue persists, contact the eMAM support team.
This error occurs when system is unable to delete the source file from ingest location due to some operation system lock on file, or some access permission issues.Solution: Please retry. Delete the asset from dashboard. If issue persists contact the ...