What to do if the Projects tab is blank in the Premiere Panel?

What to do if the Projects tab is blank in the Premiere Panel?

Steps to follow if Project tab is blank in Premiere Panel

If the Project tab in Premiere Panel is blank after installation, especially after an upgrade, follow these steps :

  • Open the cep_cache folder from the workstation
        For Windows: C:\Users\username\AppData\Local\Temp\cep_cache 
        On MAC : ~/library/caches/csxs/cep_cache 

  • Remove eMAM_5. (make sure Adobe Premiere Pro is closed before deleting the folder)
  • Open Premiere and load panel. You should be able to see the projects under Projects tab
    • Related Articles

    • How to remove assets stuck in Uploading Status from the Premiere Panel

      How to remove assets stuck in Uploading Status from the Premiere Panel Introduction: Sometimes during an export, either Premiere can get crashed or due to some unexpected errors, export will not happen properly. Even then the panel will make entries ...
    • How to solve eMAM Panel and eFeeder loading problem after latest Microsoft security patches

      Microsoft released a security update which is having changes in the cookie handling. Please refer to this article for more details - https://devblogs.microsoft.com/dotnet/net-framework-december-2019-security-and-quality-rollup/ This will affect the ...
    • How to change the Server URL in eMAM Panels in SSO authentication

      If the SSO authentication is enabled, you have to follow the below steps to change the Server URL in eMAM panels. Below example is explained with eMAM panel for Premiere. Please check-in your projects before proceeding with these steps. 1. First you ...
    • Is there an option to check the logs in eMAM Premiere panel?

      In the eMAM Premiere Panel, you can click on the Panel Log icon (as shown below) to view the log files. A new window will display the logs. The physical log file can be secured from the below location. Windows:- C:\Users\Public\eMAMPPRO_CONFIG Mac:- ...
    • Bug Fixes eMAM 5.4

      Bug Fixes in eMAM 5.4 BUG ID DESCRIPTION 5.3.1_18NOV2021 11889 Storage DNA API change to handle "404 not found" in the response. 11899 Schedule metadata is not getting updated for PATCH api/v1/assets/{AssetId}/AssetMetadata 11708 PFR is not working ...