General
How to import already existing project from eMAM, edit and export it back as a new version with an incomplete edit?
Import already existing project from eMAM, edit and export it back as a new version with an incomplete edit so that another editor can work on the same project 1. Import the Project: In this case, since there are more than one versions of the file we ...
How to adjust the localization thread in Premiere
To adjust the localization thread which determines the number of concurrent jobs in Premiere, please follow the below steps. 1) Close all active instances of Premiere. 2) Go to the following location: Windows: C:\Users\Public\eMAMPPRO_CONFIG Mac: ...
How to add user presets in Adobe Media Encoder (AME)?
Please find the steps below to add user presets in AME: 1. Select the Preset Browser tab in AME. Under User presets and groups, you can see the user presets. If the preset is created in some other locations, you need to import the presets to the ...
ePanel documentation for eMAM 3.8
Attached ePanel documentation for eMAM 3.8
Why some of the features are not visible to me?
eMAM is divided into three hierarchies; the eMAM Super Admin, the eMAM Unit Admin, and eMAM Unit User (the customer user and client user). The eMAM Super Admin decides the access level for eMAM customer Admin. The eMAM Unit Admin controls the ...
What are the list of permissions at category, user group and asset type level?
Category Permissions Description Add Comment Permission to add comments to the asset. Add Public Tags Permission to add public tags to the assets. Public tags can be used by eMAM users to search assets. Each user can create private tags which are ...
What are permissions and how does it work?
The permissions are granted to user groups to access different features and functionalities of the eMAM system. We have 3 tier permission hierarchy in eMAM, Asset level, User Group level, Category level. Asset level permissions:To manage asset type ...
I am a unit admin, how do I grant/disable permission to a particular user in a group? On what basis groups are created?
Permissions cannot be granted to each user individually. If you do (do not) want to grant permission to any user, you must create a group with (without) that permission and add the user whom you wish to (not wish to) grant that permission. You can ...
v5.3.9_24JUN2022
Task ID Type Description 12188 Task Include all the file properties variables under workflow conditions. 12191 Task Add today(), today(+n), today(-n) as options in Date pop-up controls in workflow condition 12192 Task Add today(), today(+1), ...
v5.3.8_03JUN2022
Task ID Type Description 11601 Task Package Media reactor plugins along with the App Manager setup. 12242 Task Disable “Save video as” and right click download option for eShare preview player. 12208 Task Rename existing download all to Download ...
v5.3.7_03MAY2022
Task ID Type Description 12063 Task Changes in Super Admin to introduce Capella Cambria FTC as new transcode server. 11197 Task Provide option to remove existing category associations for regular users with the category permission(152-27358F18-0303) ...
v5.3.6_14APR2022
Task ID Type Description 12082 Task Changes in Premiere panel to update the version note who has done the forced check in. 12083 Task Changes in AEFT panel to update the version note who has done the forced check in. 12164 Change Request Delivery ...
v5.3.5_09MAR2022
Task ID Type Description 11909 Task Changes in Director to make project collections dropdown listing alphabetically. 11940 Task Introduce button highlight option for unsaved changes in metadata widget. 11996 Task Introduce Refresh for widgets ...
v5.3.4_07FEB2022
Task ID Type Description 11906 Task Changes in AEFT Panel to get the Signiant Flight configuration details and use Flight CLI to upload the files directly to S3 buckets. (10413) 11986 Task Changes in AEFT panel to make the categories selected by ...
v5.3.3_12JAN2022
Task ID Type Description 11914 Task Provision to add bin structure as categories in eMAM under the selected category on AEFT export. (11594) 11917 Task Changes in premiere panel to configure the number of import threads (localization thread) 11919 ...
v5.3.2_21DEC2021
Task ID Type Description 10448 Task Changes in Super Admin to enable eMAM Default proxy for Premiere editing. 10696 Task Rename “Downloadable” to “Download” for both eSend and eShare 10768 Task Include UUID in eMAM Dashboard for Ingest, Archive, ...
v5.3.11_16SEP2022
Task ID Type Description 12061 Task Upgrade eMAM Super Admin to .net 4.0 framework. 12397 Task Display user profile image in Markers 12455 Task Changes in Ingest manager to purge the completed netx jobs 12472 Task Show asset dashboard status on asset ...
v5.3.10_25JUL2022
Task ID Type Description 10990 Task Option to upload headshot (photo) in user profile section 12214 Task Generate signed URL in workflow action module. 12326 Task Option to upload the user profile photo in eMAM Director 12356 Task Display the user ...
v5.3.1_18NOV2021
Task ID Type Description 11893 Task Include "User" column in assets reports in Admin tools. 11894 Task Introduce "view history" option for assets in admin tools reports. 11895 Task Make the assets reports to be exported as csv and export all the ...
5.3.0_Released Oct 2021
EMAM, Inc. is delighted to roll out its latest eMAM version 5.3 enriched with some exciting new additions like eFeeder, packaged asset delivery using ATEME TITAN, stitch & deliver using Elemental MediaConvert, instant asset, improved editing tools ...
What are the different types of notifications available in the eMAM system?
eMAM has notification option at various level: Ingest: You can get notifications after every ingest is complete, In the Super Admin console, go to Ingest Profiles tab, Manage Ingest Profiles>Advanced Settings>Profile Settings> enable Is Notify ...
What are markers and how do we add them in video/audio files?
Markers indicate a significant event/point in a video or audio file so that the occurrence can be accessed quickly in the future. To add a marker to a video/audio files:: a. From the widget holder, drag and drop the Marker widget to the eMAM Director ...
Unable to Mark Asset
URL need to be configured correctly in the registry.
When I try to login to eMAM Client Interface, message “Loading” is displayed, but page does not get loaded
If you try to login to eMAM Client Interface with an email ID that contains special characters (‘), there can be problem in loading the page.
Is there an option to save Username and Password for login?
Yes, you can save the username using "Remember Username" checkbox.When you login by checking the ‘Remember Username’ option the login id is saved in your browser. Your login id gets pre-populated on the next login attempt. However, eMAM does not ...
How to send login details to any new User?
You can create new users and send them login details following below method: Login to eMAM Director interface. Go to Admin Tools widget> Manage Users. In the Admin Tools page, click on Manage Users> Create User. Fill in the required details of the ...
How do I change my password?
Login to eMAM Director Interface. Click on the Settings green radial button and then click on My Account. My Account page opens up. User login details gets displayed. Enter new password in New Password and Confirm New password fields. Click on Submit ...
How can I retrieve or change my eMAM password?
Recover Password: To retrieve your forgotten password, you can using "Forgot password" option during login. Enter your email address, click on Submit button and your password will be send to email id provided. Change Password: To change your ...
How can a user who is associated with multiple units login to eMAM?
If any user profile is associated with multiple units, they will be asked to choose their unit before login. Multiple unit login option is available for eMAM Super Admin interface, eMAM Admin interface, eMAM Director interface, eMAM Client interface, ...
Does eMAM support Single Sign On?
eMAM supports three types of login: Normal login Active Directory login SSO login eMAM 5.0 supports Single Sign On (SSO) with Active Directory Federation Services (AD FS) identity provider for better security of all its applications. With single ...
What is the size of the image for uploading your own keyframes to videos?
The thumbnail size for an image should be less than 176px × 132px or 4:3 ratios. When you upload a thumbnail image, the image will be automatically adjusted to the ratio 4:3 or 176px × 132px.
How to capture a frame from video assets and add as a thumbnail?
You can easily take screenshots and capture them as frames from video assets and use them as thumbnails. Steps to add thumbnails from a video using Capture button are mentioned below: A. Play the video asset and click on the Screenshot icon to grab ...
Can I place a personal keyframe to my video asset file?
Yes. In eMAM Director interface, Keyframes widget can be used to upload custom images for videos and make it as default thumbnail. Click on Browse and select the thumbnail image file from your machine, then click on Upload button to upload it. Select ...
Can I delete a Keyframe?
No, as of now there is no option to delete the already added keyframes.
Who creates watch folders to ingest assets?
eMAM Super Administrator creates watch folders. These watch folders can be created in a local folder in the NTFS file system, or a network share (CIFS/NFS) or inside SAN.
While uploading the video file, is there any limit on the file size?
In eMAM, there is no restriction on file size for uploading. One of our customers 'Ideas del sur' uploads a single video file that is larger than 500GB in size. However, uploading of large files needs to be done using eMAM Feeder ingest, FTP or watch ...
While ingesting an asset, if I lose connection, do I have to upload these assets again?
To resubmit one or more assets which were not successfully processed, eMAM Director: Under Dashboard, click on Ingest tab and Error. Select the files for resubmit and click on Resubmit button. Assign priority, check Ingest without preview and Auto ...
While ingesting an asset via Feeder I am getting an error as “Error 1007 upload to FTP failed” what can be done?
On Feeder click on settings (at the bottom right hand corner) in the new window you will see a check box with description as enable SSL if its checked un check the same which will fix the issue.
What should I do when I get a “Transcoding Failed” message?
If transcoding error occurs, try resubmitting the file or delete the file and re upload the same file after checking the source file for any abnormalities like bit rate, codec, etc. If the issue still persists, please contact eMAM Customer Support at ...
What should I do if there is an issue with Uploader page in eMAM?
Please follow the steps below: 1. Logout from eMAM. 2. Clear browser cache. 3. Close the browser window and reopen it. 4. Try to use Uploader again for ingest. If problem persists, please contact eMAM Support at support@emamonline.com
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