How to change the Server URL in eMAM Panels in SSO authentication

How to change the Server URL in eMAM Panels in SSO authentication

If the SSO authentication is enabled, you have to follow the below steps to change the Server URL in eMAM panels. Below example is explained with eMAM panel for Premiere. Please check-in your projects before proceeding with these steps.

1. First you have to uninstall the existing panel. Please follow the below steps,

   a. Open App manager from Windows Desktop of from Mac-> Application (If you cannot find App Manager, refer this - https://support.emamsolutions.com/portal/en/kb/articles/how-to-install-app-manager )
   b. Provide the existing server URL and click on OK.



2.  On the Premiere Pro CC icon, click on the Remove button. 


3.   You need to provide the permission for Adobe Extension Manager,
        a. Windows: Click on Yes.
        b. Mac: Enter the system logged in username password.


4. Once the eMAM Premiere Panel extension is removed from your machine, below message appears. Similarly, you can remove eMAM panel from other Adobe applications too.

5. After removing the panel please access this location,
       a. Mac: From Mac desktop choose Go-> Go to Folder 

   b. Provide the path as /Users/Shared 


   c. Find eMAMPPRO_CONFIG and move the folder to Trash


Windows: Go to this folder C:\Users\Public
Find the folder eMAMPPRO_CONFIG and delete it


6. After removing the folder, re-open the App Manager by giving the new server URL and install the panel



   
     a. The installation begins. You will be prompted to give Adobe Extension Manager the permission to proceed with the installation.
            Windows: Click on Yes
            Mac: Enter the system logged in username password and click OK.


     c. After a while, you can see the Extension Manager Dashboard displaying the installation status messages. Once the installation is complete, you will see “Extension installed successfully”.


7. After the installation of panel, open Premiere Pro CC and provide the NEW server URL and hit OK. If the SSO is enabled, it will be redirected to the SSO page and the user can enter the user name and password there.



For any further assistance, please contact eMAM Support at support@emamonline.com

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