General
What to do if "Error Code: 15331301 Error Message: Reference Error: get Preview Dimensions is not defined" message is displayed?
Issue: Resolution: Clear the browser cache and try again.
What is the use of Alerts?
Alerts mainly point towards the changes that are made in eMAM System like Ingest, Purge, archive and restore. eMAM Admin:When any functionality is used on assets, it activates alert option. For example: if user ingests an asset to the eMAM system, ...
What is the purpose of Contact List Management?
The addresses in Contact List Management are available as address book in eMAM Client Interface, when user uses eSEND option in eBIN to send assets to several recipients.
What is RSS Feed and how do we enable it?
RSS (Really Simple Syndication) uses a family of standard web feed formats to publish frequently updated information such as blogs etc. Enable this option for the user to receive RSS Feeds. Go to Super Admin interface> Unit Management>Feature ...
What is "Compare" widget used for?
In the eMAM Director interface, “Compare” widget has been introduced to play and compare two different videos side-by-side. It is divided into a left panel and a right panel. Just drag and drop videos into the two panels to compare them. At a time, ...
Up-time/Availability of service
Which guarantees do you offer for up-time / availability of your service? Provide a figure in % up-time per year. For on premise system using auto failover and redundancy, we can provide a 99.9% uptime For preview and proxy content Please refer to ...
Please explain Final Cut Pro (FCP) functionality in eMAM.
Final Cut Pro (FCP) is an editing system to edit the videos, similar to Microsoft Word for editing documents. When it comes to document editing, we can use SharePoint to keep documents in a central place so that different users at different locations ...
Is there an option to update bulk tags?
In the eMAM Director interface, using Update Asset Tag option, you can easily update tags for bulk assets under a category. Click on the category menu of the Category which needs to be updated with tags. From the list of options displayed, click on ...
Is there an option to change the file name of assets ingested to eMAM?
No. You cannot change the file name of assets ingested to eMAM. Instead, you have option to change the Title of assets under Metadata widget. See below:
Is it possible to import and export subtitles of assets?
You can easily import and export transcripts from the Transcript widget in the eMAM Director interface. Export Transcript: Asset transcripts can be exported in following formats WebVTT, SRT, JSON and XML. Just click on any format to download ...
How do I switch to other units without logout and login?
Yes, eMAM users can easily switch from one unit to another without logout and login simply selecting the desired unit from the drop-down list. Just click on the Unit drop-down list and choose the desired unit. A confirmation message box to confirm ...
How do I generate an eBin Custom report?
eMAM Unit Admin have the privilege to generate an eBin Custom report to get the details of the play counts of eshared asset. Note: This report is applicable only for eShare. To generate the report, you will have to login to eMAM Admin console and ...
How can I edit a workspace?
You can easily edit any workspace in the eMAM Director interface. To edit any Workspace: Click on the green radial button next to the logged in user name. Under Workspace settings, choose the desired workspace from the list you wish to edit. Choose ...
How can I delete a workspace in eMAM Director interface?
You can easily delete any workspace in the eMAM Director interface. To delete any workspace: Click on the green radial button next to logged in user name. Under Workspace settings, choose the desired workspace from the list you wish to delete. Click ...