General
Which all AI services are used by eMAM use for automated tagging?
eMAM is integrated with an array of AI services (listed below) for artificial intelligent searches. Insight & Transcribe: Below AI services will extract meaningful insights and transcripts from video assets. Microsoft video Indexer IBM Watson Media ...
What is eFeeder?
eFeeder is a desktop application built using electron framework for Windows and Mac machines. It allows secure ingest, categorization, and tagging of assets into the eMAM system. This native eFeeder enables you to upload files from your PC to any ...
How and from where can I download eFeeder?
You can download and install eFeeder on your machine from eMAM Director>My Account>Apps page by following the steps below: Login to the eMAM Director interface. Click on Profile Picture Click on My Account. In the My Account page, on the left-hand ...
Electron feeder with filecatalyst.
This article explains how to install and use filecatalyst transfer agent while file uploading through efeeder. FileCatalyst Direct is a software-only solution for accelerating file transfers. Using a Server-Client architecture, FileCatalyst can ...
Why is eBIN widget not visible for me?
Available widgets for any users are determined by the permissions set for the User Group they are assigned to. Therefore if the “View eBIN” permission is not set for the User Group/Category, the eBIN widget will not be available for that user/ ...
What is the purpose of 'Order' feature in eMAM? What is the workflow once order is placed?
Some customers such as 'Creative Group', one of the largest post production house in NY, exposed this feature to their customers. Add the items to the order queue and request for different formats in different medium. May be 1000 DVDs or Blue-Rays. ...
What is eOrder? Is there any payment gateway added to it?
eORDER option allows eMAM users to place orders for all the assets available in the eBIN. eMAM Users can enter the order information and comments, and this information is sent to the email address configured in the system settings. Admin can view all ...
What is eBIN functionality in eMAM?
eBIN is a functionality to share digital assets with multiple audiences. It is similar to the electronic basket used in online shopping, where users can drop the assets, and can send them to the audiences, or request for order form the clients. It ...
Is there an option to share assets in eMAM using social media platforms?
Yes, if you have the right permissions, you can share assets in eMAM using social media sites like LinkedIn, Facebook, Twitter, Outlook etc. Just move the desired assets to the eBIN widget and click on eShare option from the widget pull down menu. ...
Is there an option to see or edit emails sent through eSEND?
Yes, users can view details of all the emails sent through eBIN. This option also allows sender to add or remove assets to the eBIN messages that were already sent, and update the same to recipient without actually re sending the eBIN message. The ...
How to add assets to eBIN?
You can use any of the below methods to add assets to the eBIN widget: eBIN basket icon: In the thumbnail view of any asset, click on a basket icon with the plus sign & the asset will be added to the eBIN. 2. Drag and drop: The assets can also be ...
When trying to download video files, ‘Error Occurred” message is displayed?
In Mac system, there can be issues with permissions. If you are trying to download the file to the root drive, error will be generated due to accessibility issue. Hence, download the file to your desktop, or any other folder.
What to do if you are not able to download and save files from eMAM into a Mac?
Suppose you are using Safari Browser and you are able to get to the Download manager, Save as Page but somehow cannot save the files from eMAM to a Mac machine.There are chances that it could be due to Java security issues. Please refer the attached ...
How to mass download assets from eMAM?
The best way to download bulk assets to your system is to use ‘Download’ option in eBIN. eMAM Director: Select all assets under Browse widget using using Select All option and then choose Add to eBIN for the drop down list. All the assets in this ...
How to enable Java in latest version of Google Chrome to download assets from eMAM ?
Follow these steps to enable Java in latest version of Google Chrome. 1. Launch Chrome 2. In address bar, enter this : chrome://flags/#enable-npapi 3. Click the Enable link for the Enable NPAPI configuration option. 4. Click the ...
How to download an asset? What are the different download options available in eMAM?
You can download an asset using any of the below methods. (Note: You can download assets only if you have associated permission.) Individual asset download: Hover mouse over the asset to highlight download option. Click on download icon to download ...
When I rate any asset, and other user gives some other rating to an asset, what rating we get to see?
When you rate any asset, and other users also give some other rating to an asset then average rating of an asset is displayed in the thumbnail and personal rating is displayed in the Asset options window in eMAM Admin Interface. In eMAM Client ...
What to do if "Error Code: 15331301 Error Message: Reference Error: get Preview Dimensions is not defined" message is displayed?
Issue: Resolution: Clear the browser cache and try again.
What is the use of Alerts?
Alerts mainly point towards the changes that are made in eMAM System like Ingest, Purge, archive and restore. eMAM Admin:When any functionality is used on assets, it activates alert option. For example: if user ingests an asset to the eMAM system, ...
What is the purpose of Contact List Management?
The addresses in Contact List Management are available as address book in eMAM Client Interface, when user uses eSEND option in eBIN to send assets to several recipients.
What is RSS Feed and how do we enable it?
RSS (Really Simple Syndication) uses a family of standard web feed formats to publish frequently updated information such as blogs etc. Enable this option for the user to receive RSS Feeds. Go to Super Admin interface> Unit Management>Feature ...
What is "Compare" widget used for?
In the eMAM Director interface, “Compare” widget has been introduced to play and compare two different videos side-by-side. It is divided into a left panel and a right panel. Just drag and drop videos into the two panels to compare them. At a time, ...
Up-time/Availability of service
Which guarantees do you offer for up-time / availability of your service? Provide a figure in % up-time per year. For on premise system using auto failover and redundancy, we can provide a 99.9% uptime For preview and proxy content Please refer to ...
Please explain Final Cut Pro (FCP) functionality in eMAM.
Final Cut Pro (FCP) is an editing system to edit the videos, similar to Microsoft Word for editing documents. When it comes to document editing, we can use SharePoint to keep documents in a central place so that different users at different locations ...
Is there an option to update bulk tags?
In the eMAM Director interface, using Update Asset Tag option, you can easily update tags for bulk assets under a category. Click on the category menu of the Category which needs to be updated with tags. From the list of options displayed, click on ...
Is there an option to import bulk asset metadata to the tag assets in eMAM?
Yes, you can import and update bulk assets with asset metadata. Refer attachment on "How to upload bulk metadata to eMAM"
Is there an option to change the file name of assets ingested to eMAM?
No. You cannot change the file name of assets ingested to eMAM. Instead, you have option to change the Title of assets under Metadata widget. See below:
Is it possible to import and export subtitles of assets?
You can easily import and export transcripts from the Transcript widget in the eMAM Director interface. Export Transcript: Asset transcripts can be exported in following formats WebVTT, SRT, JSON and XML. Just click on any format to download ...
How do I switch to other units without logout and login?
Yes, eMAM users can easily switch from one unit to another without logout and login simply selecting the desired unit from the drop-down list. Just click on the Unit drop-down list and choose the desired unit. A confirmation message box to confirm ...
How do I generate an eBin Custom report?
eMAM Unit Admin have the privilege to generate an eBin Custom report to get the details of the play counts of eshared asset. Note: This report is applicable only for eShare. To generate the report, you will have to login to eMAM Admin console and ...
How can I edit a workspace?
You can easily edit any workspace in the eMAM Director interface. To edit any Workspace: Click on the green radial button next to the logged in user name. Under Workspace settings, choose the desired workspace from the list you wish to edit. Choose ...
How can I delete a workspace in eMAM Director interface?
You can easily delete any workspace in the eMAM Director interface. To delete any workspace: Click on the green radial button next to logged in user name. Under Workspace settings, choose the desired workspace from the list you wish to delete. Click ...