General
How to update panels for Adobe Apps?
To update eMAM panels for Adobe apps, please follow the below steps: 1. Uninstall the existing App Manager from your computer. 2. Download the New App Manager from Director and install it. 3. Remove the Panel configuration folders. Example: Premiere ...
How to update eMAM extension panels for Adobe applications, if there is a change in the eMAM version?
If there a change in the eMAM Version , you will be prompted to update the eMAM extension panel to the latest version with an Update button in the App Manager. Click on the Update button displayed for the Adobe application. b. Latest extension file ...
How to remove eMAM extension panel from any Adobe application?
Using App Manager, you can easily uninstall/remove extension panels for Adobe applications: Click on the Remove button of the Adobe application, you wish to remove or uninstall the eMAM Panel. 2. Once the eMAM Panel extension is removed from your ...
How to remove assets stuck in Uploading Status from After Effects Panel
Introduction Sometimes during an export, Adobe After Effects can get crashed, or due to some unexpected errors the export will not happen properly. Even then the eMAM panel will make entries in the ingest queue with status uploading. Since the ...
How to remove assets stuck in Uploading Status from After Effects Panel
Introduction Sometimes during an export, Adobe After Effects can get crashed, or due to some unexpected errors, the export will not happen properly. Even then the eMAM panel will make entries in the ingest queue with status uploading. Since the ...
How to rectify issues with the installation of panels on BigSur OS?
In OS-X, when a user upgrades the system from old version to Big Sur, few issues (panel config file permissions) occur while installing eMAM panels using the App Manager. The config file and folder's read and right permissions are locked to the ...
How to install eMAM extensions panels for Adobe applications using App Manager?
To install eMAM extension panel for any of the Adobe applications in the eMAM App Manager, follow instructions below: From the list of eMAM applications displayed, click on “Install” button of the desired Adobe application. Installation process ...
How to install Adobe Media (AME) Encoder as a Service?
Please refer to the attachment
Adobe Common Extensibility Platform - CEP 11 upgrade
The latest version of Adobe tools, After Effects v18.4.1 and Premiere Pro v15.4.1, etc uses Common Extensibility Platform (CEP) version 11. eMAM system must be upgraded to 5.2.18 to extend the support for CEP 11 and the latest version of Adobe ...
While editing the image, the work is done on the low res or original file?
Annotation is done on JPEG Proxy file.
Which browsers does eMAM support?
We support all major browsers like Google Chrome, Microsoft Edge (formerly Internet Explorer), Mozilla Firefox, Apple's Safari and we recommend using Google Chrome irrespective of OS.
Which are the languages supported by eMAM?
eMAM supports a variety of languages like: Spanish Irish Gujarati Hindi Japanese Korean Malayalam Portuguese English Russian Tamil Chinese Arabic
Where does eMAM Director get the time code when previewing the proxy in eMAM Director?
eMAM uses Mediainfo.dll installed in the eMAM Application server (Ingest Manager) to collect and display technical information about the media files, including time codes which are saved in the eMAM Database.
What type of Closed Captions are supported in eMAM?
eMAM uses Pro Media Carbon, or supported command line transcoders to extract the closed caption data from the source video into TTML (Timed Text Markup Language) format in order to display that in eMAM proxy player. Pro Media Carbon supports ...
What to do if DefaultAppPool is getting crashed/stopped while playing eSend/eMAM client videos?
How to fix- DefaultAppPool is getting crashed/stopped while playing eSend/eMAM client videos Step: 1 If you are unable to play eSend videos check whether the DefaultAppPool has been crashed/stopped in IIS. Step: 2 Check the Event Viewer logs. You can ...
What is the average response time of the solution in different parts of the world?
What is the average response time of the solution in different parts of the world? What is the round trip time/ latency values in milliseconds? We integrate with Amazon and Microsoft Azure for cloud distribution as well as Point to point transfer ...
What is eZapier?
eZapier is eMAM-Zapier connector. Zapier is an integration platform to connect with other apps (500+ apps), automate the tasks and get better results. Zapier moves info between web apps automatically. Zaps are automations created using triggers and ...
What is Active Directory and how to login to eMAM when ‘Active Directory Login’ option is enabled?
Active Directory (AD) is a directory service created by Microsoft for Windows Server operating systems which allows storing all the user accounts and passwords in one protected location, improving database security. If eMAM is implemented in an ...
What are the various product lines offered by EMAM Inc.?
eMAM has five product lines: eMAM Vault, eMAM Publish, eMAM Workgroup, eMAM Enterprise, and eMAM Cloud. eMAM Workgroup: eMAM Workgroup includes all of the features of eMAM, including production asset management for the collaborative production of ...
What are the file formats supported in eMAM?
eMAM supports all types of digital file formats including videos, audios, images, documents and others. Web based preview is supported for the formals listed below. Video/Audio: eMAM supports various video/audio formats based on the type of ...
What are the different types of roles in eMAM?
Depending on the access level, following three types of users have been defined for web based interfaces of eMAM: eMAM Super Administrator: eMAM Super Administrator can create another eMAM Super Administrator, eMAM Unit Administrator and can set and ...
Watermarking of video files using AWS Elemental MediaConvert
Watermarking with Elemental Follow the steps below to watermark the video files using AWS Elemental MediaConvert transcoder: Step 1: Login with your AWS account. Step 2: Open AWS Elemental MediaConvert and click Output presets then select the eMAM ...
Timecodes in eMAM
1. What is Timecodes? A Timecodes is a sequence of numeric codes generated at regular intervals by a timing synchronization system. Timecodes is used in video production, show control and other application which require temporal coordination or ...
Spikes in Network Usage
How does your solution deal with spikes in network usage? Our design can utilize the cloud (Amazon S3) to manage this. The system is designed to have previews in the cloud to handle user search and preview, while the original content is managed on ...
Risk Reduction
What other guarantees does your solution offer in terms of risk reduction? There are many options including disaster recovery options (mirrored site). This can be discussed with the IT department of the company.
PDF preview is not available in eMAM Director
This usually happens when eMAM doesn’t have access to the PDF proxy. Please check the below steps to troubleshoot this. 1) Open IIS of eMAM Web server. (Where we have the virtual directory for eMAM Director) 2) Check whether the eMAM Director ...
PDF conversion for document files while ingesting
In order to convert document files to PDF, eMAM App (where eMAM Transcode/Ingest Manager runs) server should be installed with Microsoft office. After the MS office installation, we have to give proper credentials for DCOM config for MS Excel, Word, ...
Java Error
Add eMAM website to trusted website list under java-security.
Is there any character limit for file names in eMAM?
Yes, there is character limit for filenames in eMAM. 255 characters including extensions.
If I want to locate the original asset, is there a way to view the original file path of the ingested asset within eMAM?
Due to security reasons, there is no option to view the original file path of ingested asset in the eMAM system. The assets are stored in the centralized storage. Adobe Premiere Pro CC and Adobe Anywhere can automatically link to the orginal high ...
HTTP Error 500.21 - Internal Server Error
HTTP Error 500.21 - Internal Server Error Handler "PageHandlerFactory-Integrated" as a bad module "ManagedPipelineHandler" in its module list 1. In IIS, please check and ensure that eMAM Director New web application is assigned to ".Net Framework ...
How to understand various configurations depending on the customer needs?
Understanding various configurations depending on customer needs can be challenging, and must be learnt through experience.
How to shutdown and reboot the eMAM servers?
Follow the steps below, in scenarios where you need to shut down and then reboot the eMAM servers: 1) Stop all eMAM Services running on the eMAM Application servers. (Before stopping the services, please note the names of the running services on each ...
How to retrieve Java console error details?
Follow the steps below:Click on Start. Go to Control Panel. Windows Control Panel is displayed. Open the Java Control Panel Open ‘Java Console’ settings Change the Java Console Settings to "Show Console" Now, recreate the problem Copy and paste ...
How to notify a user about the successful ingestion of an asset through a specific ingest profile?
A brief description on how to enable notification on ingest, we have to add the e-mail address in Ingest Profile's Advanced Settings and then add SMTP details in the ingest manager config file. eMAM brings this feature to inform the user about the ...
How to merge all the audio tracks from a master video and burn a single track to proxy H.264 using ffmpeg?
Videos with multiple audio channels are common in the media industry. If you want to merge all the audio tracks in the master file and make a single track in the proxy you can use the below FFmpeg parameters. -i "eSourceFile" -filter_complex ...
How to increase Windows Azure TCP port timeout to 30 minutes?
To increase Windows Azure TCP port timeout to 30 minutes Login to Azure Machine Download and install Azure Power shell from, https://azure.microsoft.com/en-in/documentation/articles/powershell-install-configure/ (Web platform ...
How to get the language pack id from Avid DS and eMAM?
When a workflow is triggered, eMAM pushes the assets for indexing using Avid DS. eMAM passes information like asset name, UUID, asset proxy location and some basic metadata details to the Avid connector index URI. Along with this, eMAM will also pass ...
How to find out the list of assets ingested on to the eMAM system?
To get the list of all assets ingested on any particular date or date range, follow any of the below two methods: Login to the eMAM Director Interface. In the Admin Tools widget, click on Reports. in the Admin Tools page, click on Reports>Asset ...
How To Disable TLS 1.0 and 1.1 for Apache
Please find the below steps to disable TLS 1.0 and 1.1 for the Apache webserver. Note: Please make sure that you have a valid SSL certificate. Please login to the eMAM upload manager installed server (web or app ), and find the server.xml file from ...
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