General
Spikes in Network Usage
How does your solution deal with spikes in network usage? Our design can utilize the cloud (Amazon S3) to manage this. The system is designed to have previews in the cloud to handle user search and preview, while the original content is managed on ...
Risk Reduction
What other guarantees does your solution offer in terms of risk reduction? There are many options including disaster recovery options (mirrored site). This can be discussed with the IT department of the company.
PDF preview is not available in eMAM Director
This usually happens when eMAM doesn’t have access to the PDF proxy. Please check the below steps to troubleshoot this. 1) Open IIS of eMAM Web server. (Where we have the virtual directory for eMAM Director) 2) Check whether the eMAM Director ...
PDF conversion for document files while ingesting
In order to convert document files to PDF, eMAM App (where eMAM Transcode/Ingest Manager runs) server should be installed with Microsoft office. After the MS office installation, we have to give proper credentials for DCOM config for MS Excel, Word, ...
Java Error
Add eMAM website to trusted website list under java-security.
Is there any character limit for file names in eMAM?
Yes, there is character limit for filenames in eMAM. 255 characters including extensions.
If I want to locate the original asset, is there a way to view the original file path of the ingested asset within eMAM?
Due to security reasons, there is no option to view the original file path of ingested asset in the eMAM system. The assets are stored in the centralized storage. Adobe Premiere Pro CC and Adobe Anywhere can automatically link to the orginal high ...
HTTP Error 500.21 - Internal Server Error
HTTP Error 500.21 - Internal Server Error Handler "PageHandlerFactory-Integrated" as a bad module "ManagedPipelineHandler" in its module list 1. In IIS, please check and ensure that eMAM Director New web application is assigned to ".Net Framework ...
How to understand various configurations depending on the customer needs?
Understanding various configurations depending on customer needs can be challenging, and must be learnt through experience.
How to shutdown and reboot the eMAM servers?
Follow the steps below, in scenarios where you need to shut down and then reboot the eMAM servers: 1) Stop all eMAM Services running on the eMAM Application servers. (Before stopping the services, please note the names of the running services on each ...
How to retrieve Java console error details?
Follow the steps below:Click on Start. Go to Control Panel. Windows Control Panel is displayed. Open the Java Control Panel Open ‘Java Console’ settings Change the Java Console Settings to "Show Console" Now, recreate the problem Copy and paste ...
How to notify a user about the successful ingestion of an asset through a specific ingest profile?
A brief description on how to enable notification on ingest, we have to add the e-mail address in Ingest Profile's Advanced Settings and then add SMTP details in the ingest manager config file. eMAM brings this feature to inform the user about the ...
How to merge all the audio tracks from a master video and burn a single track to proxy H.264 using ffmpeg?
Videos with multiple audio channels are common in the media industry. If you want to merge all the audio tracks in the master file and make a single track in the proxy you can use the below FFmpeg parameters. -i "eSourceFile" -filter_complex ...
How to increase Windows Azure TCP port timeout to 30 minutes?
To increase Windows Azure TCP port timeout to 30 minutes Login to Azure Machine Download and install Azure Power shell from, https://azure.microsoft.com/en-in/documentation/articles/powershell-install-configure/ (Web platform ...
How to get the language pack id from Avid DS and eMAM?
When a workflow is triggered, eMAM pushes the assets for indexing using Avid DS. eMAM passes information like asset name, UUID, asset proxy location and some basic metadata details to the Avid connector index URI. Along with this, eMAM will also pass ...
How to find out the list of assets ingested on to the eMAM system?
To get the list of all assets ingested on any particular date or date range, follow any of the below two methods: Login to the eMAM Director Interface. In the Admin Tools widget, click on Reports. in the Admin Tools page, click on Reports>Asset ...
How To Disable TLS 1.0 and 1.1 for Apache
Please find the below steps to disable TLS 1.0 and 1.1 for the Apache webserver. Note: Please make sure that you have a valid SSL certificate. Please login to the eMAM upload manager installed server (web or app ), and find the server.xml file from ...
How to convert PEM certificate to PFX and import to IIS
Please follow the below steps to convert a PEM certificate to PFX. Install OpenSSL. Please refer to this URL for Windows- https://www.xolphin.com/support/OpenSSL/OpenSSL_-_Installation_under_Windows 2. Open the command prompt and change the directory ...
How to convert an IIS SSL certificate for Apache?
How to convert an IIS SSL certificate for Apache 1. We need to export the certificate as PFX with the private key. Please follow the below steps: Open Microsoft Management Console by putting the following command in RUN. "MMC.EXE" Click on File icon ...
How much bandwidth is required for running the eMAM application?
This calculation is complex and it totally depends on the concurrent users, incoming and outgoing content traffic. We can split the bandwidth utilization of eMAM into 3 different categories: Low resolution traffic - we are encoding the low resolution ...
How is the expiry date calculated in eMAM?
eMAM system follows UTC Time( http://en.wikipedia.org/wiki/Coordinated_Universal_Time). The time shift works universally for all users and doesn’t change according to the user’s regional time zone. Hence, this link will expire at midnight on April ...
How do I enable Java in a MAC machine?
Please follow the below steps to enable Java in MAC. Step 1) From your desktop, click on the Apple Icon, then open System Preferences. Step 2) From the System preferences, click on Java. Step 3) From the General Tab, you can see the Java in browser ...
Geo-replication
How does your solution use geo-replication to reduce latency based on client location? Please mention location of data centers and network specifics relating to capacities and similar relevant data. We recommend using Amazon S3, we have a connector ...
Error code: 15380203: CallClientSideMethodAsync is not defined
Issue: Resolution: Try clearing the browser cache and re try the process.
eMAM 5.1 documents
Please find the attached documents for the eMAM 5.1 version.
Editing Feature in eMAM
The online eMAM library provides access to the entire library of current and historical content so editors and non-editors alike can find the best material for the current project, whether it is onsite, in the archive, on the shelf, in the cloud, or ...
Does eMAM support playing multiple embedded audio tracks?
As of now, multiple embedded audio tracks was only supported by IE 11 browser but now Chrome browser has added this feature to its settings as-experimental flags section. When eMAM player detects the multiple audio track assets, it displays below ...
Does eMAM support partial file restore and delivery from Amazon S3?
eMAM now supports partial file restore and delivery from Amazon S3. This will help you to quickly grab the content by restoring parts of the files to their original format, without re-encoding and loading the minimum required source. This will reduce ...
Does eMAM support Live streaming/Live Capture?
Yes, eMAM version 5.1 and above supports live streaming or live captures. eMAM Live supports live capture, logging, edit and delivery of media for corporate and sporting events. eMAM now supports real- time live workflows with SDI and HDMI outputs. ...
Can we and how can we setup a secure site (e.g.: https://xxxx:443) and redirect the default :80 to :443 ?
We integrate with Amazon and Microsoft Azure for cloud distribution as well as Point to point transfer using accelerated file transfer software from 3rd party software solutions. You would have to refer to these companies for this information.
Can I access eMAM through my mobile?
eMAM can be accessed through iPhone, iPad, Blackberry, Windows Mobile, Symbian and Android powered devices. eMAM mobile supports video playback, audio playback, Image preview, comments and search operations. "eMAM™ for iPad" is available from the ...
What is eMAM Enterprise?
eMAM Enterprise eMAM Enterprise scales the complete eMAM Workflow system to meet the needs of the largest organizations for redundancy and scale. Users counts up to tens of thousands can be maintained through LDAP/Active Directory. eMAM Enterprise ...
What are the server specifications for eMAM Enterprise version 5.1?
Please refer the attached document.
What are the features offered in eMAM Cloud Preserve Service?
Features offered in eMAM Cloud Preserve Service include: Ingest and upload media into S3 buckets. The system will automatically create lightweight proxy copies for easier use, securing the original media in archive storage. Rekognition and ...
What are the features offered in eMAM Cloud Create Service?
Features offered in the eMAM Cloud Create Service are: Users can ingest and organize media into projects and bins. Using web interface mark, sub-clip, and put together a video sequence. Editors and artists can download proxy or native resolution ...
What is eMAM Cloud Production Platform?
eMAM Cloud Platform - Production allows editors, artists, and others to collaborate worldwide. You can collaborate from the web interface, while editors and artists can use integrated Adobe Creative Cloud applications (Premiere, After Effects, ...
What is eMAM Cloud Platform?
eMAM Cloud Platform is a platform as a service (PaaS) model offered by EMAM, Inc. eMAM Cloud Platform is available in the AWS Marketplace as easily deployable AMI (Amazon Machine Image) with a configuration interface to connect various AWS ...
How to enable GetAccelerateConfiguration in IAM role
Please follow the below steps in order to enable GetAccelerateConfiguration in the IAM role in AWS Console. * Login to AWS Console(https://console.aws.amazon.com) with the root account or any other account which is having necessary permission to ...
How to create an IAM User for eMAM Platform?
Skip this step if you have created an IAM role and attached to the instance This step is required only if you are planning to use the simple one-click configuration interface. To create the IAM user for eMAM Plarform (console) ...
What is eMAM Cloud Archive Platform?
The eMAM Cloud Archive Platform gives you web access to AI tagged proxy copies of all your media. You can search, browse, and share and securely download needed content. eMAM Archive allows you to manage and control your infrastructure use and ...
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